Questions and Answers
Here are some questions you may be asking yourself, we are doing our best to answer them in this Q&A, however if you cannot find the answer to your question, please do not hesitate to contact us.
1. Where does the Zebratan product come from?
Zebratan is a cosmetic lotion, manufactured in France by a French laboratory. Our products are guaranteed to be of French origin by our approved manufacturer. Our products are listed on the European portal (CPNP).
2. I'm hesitating between several applicators, how do I decide?
The choice depends on the extent of the vitiligo areas to be covered, a mini video is presented on a good number of applicators in order to help you best in your choice.
3. From what age can I apply Zebratan lotion?
Zebratan cannot be applied to children under three years of age.
4. Can Zebratan be used on all parts of the body?
Zebratan can be used on all parts of the body, except intimate areas.
5. How to apply Zebratan?
The best time to apply the lotion is after getting out of the shower, after drying yourself thoroughly. There are several ways to apply the lotion, including using the applicators sold on the website. It is recommended to start in the middle of the stain and work your way to the edge, avoiding going over the edge to avoid temporary hyperpigmentation. The product fades in the shower. It will become more colored in the hours following application, so be careful not to overload the lotion when applying. Do not use water for at least 3 hours after application.
6. How long does Zebratan last?
The tests carried out gave an average hold of 48 hours. The hold is not the same for everyone, just as everyone has different lifestyles.
7. How did you come up with the idea to create this lotion?
I myself have vitiligo, I tried a multitude of makeup products, but nothing ever worked. The hold was poor, the coverage insufficient, I stained my clothes, etc.
This is how I came up with the idea of offering a more suitable solution to camouflage vitiligo or depigmentation spots and developing a tailor-made tinted solution.
8. How long can I keep this tinted lotion?
Zebratan can be stored for 6 months after opening, in a clean, dry place, away from light and heat, ideally in the refrigerator.
9. Does the tinted lotion color my hair? Can I apply makeup immediately afterward?
Zebratan does not color hair or body hair. The lotion dries in seconds, and you can easily apply makeup afterwards.
10. Why does the tint fade as I use Zebratan?
This is due to the self-tanning agent contained in the lotion, which is why the skin gradually takes on a tan.
11. Does Zebratan Tinted Lotion protect from the sun like sunscreen?
Absolutely not, they are two very different products, Zebratan does not protect against the sun in any way, it is a solution for making up and camouflaging vitiligo, or other whitish spots.
12. What are the ingredients in Zebratan lotion?
The ingredients vary from one shade to another and are listed in the details section of each product sheet.
13. How do I choose the right shade?
Smaller sizes are available to help you choose the best shade, so you can easily decide if you're unsure between two shades. Shades can also be mixed for a custom color with a few drops of adjuster.
If you are hesitating between two shades, opt for the lighter one, as the Zebratan lotion becomes more covering as you go on.
14. Does Zebratan lotion stain clothes?
The lotion may leave marks on bathroom linens after showering if the product is applied immediately after showering. As for laundry, the lotion will come off in the washing machine; simply follow the washing instructions and temperature on the stained laundry.
15. Can Zebratan lotion be harmful to health?
The lotion was deliberately developed in France, in a French laboratory, it does not contain any allergens.
16. How do I maintain my applicators?
It is recommended to rinse the applicator after use to prevent the bristles of the brushes or foam parts of the sponges from drying out.
17. How will the lotion change my daily life?
Zebratan will camouflage and cover vitiligo spots, or other whitish spots, thus restoring the skin's appearance to a uniform state. See our gallery of models before and after application of the lotion.
18. I ordered a light shade and it looks very dark in its packaging, is this normal?
Yes, all lotions have brown color in their packaging, even the lightest shades.
19. How long does it take to ship orders, and how do I track my order?
Orders are shipped the same day or the next day, you will receive an email when the order is shipped, with a tracking link visible from your customer area
20. I live in the French Overseas Territories or outside Europe, will I have to pay customs duties?
It is possible, you can check with your post office. We cannot inform you about the amounts, and are not responsible for them. For large orders, to avoid a blocked package, it is better to inquire about customs and clearance before ordering, even if Zebratan provides all the documents when sending. (This mainly concerns countries like Russia)